BRAVOS ● SHOP WITH CONFIDENCE
Shipping & Returns
Thoughtful shopping, clear information, and support whenever you need it.
Free Shipping
On U.S. orders
Delivery Updates
Product-specific estimates
Shipping Policy
From checkout to your doorstep.
At Bravos, we believe a great shopping experience should feel simple from beginning to end.
We work with trusted fulfillment partners to bring you thoughtfully selected home décor, everyday essentials, and lifestyle finds. Below, you'll find everything you need to know about shipping, delivery, and order support.
01. Order Processing
Orders are prepared for shipment after payment confirmation.
Processing times depend on product availability, fulfillment requirements, and order volume.
Most orders are typically processed within 1–5 business days, although some may require additional time.
Once your order has been dispatched, you'll receive shipping confirmation and tracking information when available.
02. Shipping Destinations & Delivery Times
We currently ship to customers throughout the United States.
Delivery times vary depending on the product, shipping origin, destination, and carrier. We work with trusted fulfillment partners to ensure orders are processed and shipped as efficiently as possible.
Please note that all shipping and delivery timeframes are estimates, not guaranteed delivery dates. Order processing time is separate from shipping time, and unexpected delays may occur due to carrier operations, customs procedures, holidays, or circumstances beyond our control.
Where available, estimated delivery information will be provided on the product page or during checkout.
If you have any questions about your shipment, our customer support team will be happy to assist you.
03. Shipping Costs
We offer free standard shipping on orders shipped to eligible addresses within the United States.
Any shipping restrictions or additional charges that apply to a particular order will be displayed before checkout is completed.
04. Order Tracking
Once your order has shipped, tracking information will be provided by email when available.
Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.
05. Multiple Shipments
Some orders may arrive in separate packages.
Because our products may be fulfilled from different locations, items purchased together may be shipped separately and arrive on different dates.
06. Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us with your order number.
If tracking shows that your package was delivered but you haven't received it, we may request additional information to help investigate the situation with the shipping carrier.
We'll review the available information and help determine the appropriate next steps.
Returns & Refunds
Our Commitment to You.
Your shopping experience matters to us.
We carefully select the products featured at Bravos, and we want you to feel confident when placing an order. If something isn't right, our customer support team is here to review the situation and help find an appropriate solution.
01. Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible, preferably within 30 days of delivery.
To help us review your request, please provide:
-
Your order number.
-
A description of the issue.
-
Clear photos or videos showing the damage or defect.
-
Photos of the original packaging, where relevant.
For functional products, please include evidence showing how the issue affects the product's operation.
Once we've reviewed your request, we'll explain the available options, which may include a replacement or refund.
Please contact us before disposing of an item or arranging a return.
This reporting guideline does not limit any mandatory consumer rights that may apply.
02. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.
Include your order number and a brief description of the issue.
We may request photos of the received items, packaging, or shipping label to help verify the situation.
If an error is confirmed, we'll work to arrange an appropriate resolution.
03. Lost or Undelivered Orders
If your package appears lost or has not arrived, please contact our customer support team.
We'll review the available tracking information and, where appropriate, investigate with the shipping carrier or fulfillment partner.
If the shipment is confirmed lost or undelivered, we'll determine the appropriate resolution in accordance with applicable law and our order policies.
04. Returns for Change of Mind
Because we work with third-party fulfillment partners, we do not generally offer voluntary returns for change of mind, personal preference, or incorrect product selection unless otherwise stated on the product page.
We encourage you to review product descriptions, dimensions, colors, materials, and other details carefully before placing an order.
This policy does not affect any mandatory cancellation, return, or consumer protection rights that may apply to your purchase.
05. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We can consider cancellation requests before an order has entered processing or shipping.
Once processing has begun or an order has been dispatched, cancellation may no longer be possible.
Any applicable statutory cancellation rights remain unaffected.
06. Refunds & Replacements
When a refund is approved, it will be issued to the original payment method.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
Where appropriate, we may offer a replacement instead of a refund. We'll explain the available options after reviewing your request, subject to your applicable consumer rights.
Need a Little Help?
We're Happy to Help
Whether you have a question about delivery, need assistance with an order, or want to request a return or refund, we're here to help.
Please include your order number and a brief description of your inquiry so we can assist you more efficiently.
Email: mybravos.team@hotmail.com
Thank you for choosing Bravos. We're happy to be part of your home.